{"id":12276,"date":"2023-10-27T11:09:06","date_gmt":"2023-10-27T10:09:06","guid":{"rendered":"https:\/\/staging.staging.plenoil.pt\/frequently-asked-questions-2\/"},"modified":"2024-12-02T13:50:32","modified_gmt":"2024-12-02T13:50:32","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/staging.plenergy.pt\/en\/frequently-asked-questions\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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FREQUENT QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Quality and price<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy does our fuel stand out in quality?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The fuel supplied by Plenergy is of the highest quality because we purchase exclusively from the leading oil operators to ensure product traceability.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Why is the fuel price at Plenergy lower?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Across our entire network of fuel stations, we always guarantee the best possible price. This is achievable because we have chosen an efficient structure, eliminating unnecessary costs that could directly influence the final price. We always maintain the same quality as the leading operators.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre additives incorporated into fuels to enhance their quality?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes, both for Diesel A<\/strong><\/span> and for Unleaded Gasoline 95<\/strong><\/span>, we use our own additives: Plenergy 95 and Plenergy 40.\n\nThe Plenergy 95 additive increases the octane rating, prevents residue formation in the fuel systems, keeps tanks clean, improves cold starts, boosts power, reduces emissions by up to 60%, stabilizes idling and eliminates jerking, and lowers consumption. On the other hand, the Plenergy 40 additive prevents residue formation, avoids and prevents bacterial contamination, keeps tanks clean, improves cold starts, boosts power, reduces emissions by up to 50%, stabilizes idling and eliminates jerking, increases the cetane rating, and lowers consumption.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I verify that the indicated liters are being delivered?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can rely on the service station team to show you that the pumps are working correctly. You also have the option to test them with a measuring cylinder to confirm the exact amount of fuel being delivered. According to the law, all service stations must provide this service to any consumer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Operation, payments and invoices<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay with a credit\/debit card or in cash?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes.<\/span><\/strong> All pumps in the Plenergy<\/span><\/strong> service station network are equipped with card payment terminals. For cash payments, a central terminal is available that allows payment both in cash and by card.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat types of cards are accepted?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
We accept Visa, MasterCard, and 4B<\/span><\/strong> cards, provided they have a chip for security reasons.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if I have refuelled less fuel than what I paid for?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
For credit\/debit card payments:<\/span><\/strong>\n\nWith our system, only the amount for the fuel dispensed will be charged after you finish refuelling. Therefore, you will only be billed for the actual fuel provided.\n\nFor cash payments:<\/span><\/strong>\n\nImportant:<\/span> The terminal does not dispense change in notes or accept coins.\n\nFollow the steps displayed on the screen. If there is no change available or the amount inserted in notes exceeds the cost of the fuel dispensed, a voucher for the remaining balance will be issued for your next refuelling.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have a refund voucher and want to redeem it.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Go to the cash payment terminal<\/strong><\/span> and follow the instructions: select Start with\/without App, fuel type, pump, TICKETS\/VOUCHERS AND CHEQUES<\/span><\/strong>. Then, enter the code<\/span><\/strong> shown on the voucher.<\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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No need to worry. This is a bank pre-authorisation to ensure that the account has sufficient funds and to prevent billing issues with the bank. As we are not a financial institution, we do not have the legal ability to hold any amounts.\n\nUsually, the holds are released after the refuelling is completed. However, in some cases, there may be a slight delay.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI was charged \u20ac150, but I refuelled less than that.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
\nThis situation occurs when the “Full”<\/span><\/strong> option is selected. As the exact refuelling amount is unknown at the start, the bank places a \u20ac150 hold to ensure sufficient funds and prevent billing issues. After refuelling is completed, the hold is released, and only the actual amount dispensed is charged.\n\n*For truck refuelling at our station in Madridejos I, the pre-authorisation may be higher, reaching up to \u20ac400 if “Full for Trucks” is selected.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Download our app\nand discover the advantages<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are close to you<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Check the location of all our gas stations and enjoy the best price in the area.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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FREQUENT QUESTIONS Quality and price Why does our fuel stand out in quality? The fuel supplied by Plenergy is of the highest quality because we purchase exclusively from the leading oil operators to ensure product traceability. Why is the fuel price at Plenergy lower? Across our entire network of fuel stations, we always guarantee the […]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12276","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs - Plenergy esta\u00e7\u00f5es de servi\u00e7o<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Plenergy esta\u00e7\u00f5es de servi\u00e7o\" \/>\n<meta property=\"og:description\" content=\"FREQUENT QUESTIONS Quality and price Why does our fuel stand out in quality? The fuel supplied by Plenergy is of the highest quality because we purchase exclusively from the leading oil operators to ensure product traceability. Why is the fuel price at Plenergy lower? 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